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FAQ : Delivery /returns

DELIVERY COST

Delivery FREE from orders over 100€

costs for orders less than 100 € :
5,5 € excluded VAT in France
8€ excluded VAT in Europa
14€ excluded VAT for the rest of the world

We advice to ship to a place where someone can be there to receive the box. (office for example)
In France, you can receive the order at a “relais colis” and you can choice the relais colis on this link.
We do not have a “relais colisé” out of France. So do not forget to communicate your mobile phone number and be sure there is someone to receive goods at your delivery adress.
You will receive by mail or sms the tracking informations.
We ship through Tnt and Fedex.

DELIVERY DELAY

Delivery delay

24h to 48h in France*
2 to 5 days in Europa*
5 to 10 days for the rest of the world*

*as information only

RETURNS

Which delay Can I return and how can I proceed ?

On your account go to “my account” in order to ask for a return and ship back your item in same packaging you received it. into maximum  the delay of 14 days after receiving the order.

shipping return adress :
Do you green Service clients
21 rue de la gaité
92140 Clamart
FRANCE

tel 0033 630592207

tel  : 0033 6 30 59 22 07

Shipping return’s costs ?

The returns shipping costs are on your charge. Please ship by normal mail.

How to return ?

You can find in your order the page to fill to ship back with good. You can ship in the same package you received goods.

Is the money refund or will I receive a coupon code  ?

You will receive automatically a coupon code in order to reorder anything during 1 year.

What is the hygiene condition of the return ?

Any retun has to be clean and shipped in same package than the one you received and not wore or washed.

The Brand

WHAT IF ONE OF YOUR BEAUTY SECRETS CAME OUT OF TREES ?
Do you Green is happy to present you its unique line of organic underwear made out of pinewood fibers from sustainable forests. Sustainable, friendly for both your skin and the planet.

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